Terms and Conditions
1.To Secure Your Booking
To secure a booking the Company requires a completed booking form and the necessary deposit or full payment before the activity or tour starts. Clients booking by telephone, on the website, or by e-mail will be deemed to have agreed to the following conditions:
· They have read and accepted our Booking Conditions and general information pages contained in our brochure and on our website.
· They appreciate, on behalf of all the people included in their booking, the risks involved in adventure activities.
· They or anyone else on their booking does not suffer (or has ever suffered) from any pre-existing medical condition which may prevent them from actively participating in the tour.
2. Payment of the Tours and Activities
The whole amount of money must be paid at the beginning of each tour.
3. If You Cancel Your Booking
Should the client wish to cancel, cancellation charges will be imposed.
4. Travel and Cancelation Insurance
Clients are responsible for effecting sufficient personal travel insurance. Travel insurance is mandatory for all clients whilst on a tour organized by Paleochora Safari. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance and ensuring that they are in possession of private Travel Insurance with protection for the full duration of the tour in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment, with adequate benefits. Clients making their own arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities included in their tour. Whether clients choose to obtain Travel Insurance through the Company, the Company’s agent or through their own independent arrangements, the clients must satisfy themselves that any such insurance is what they require and clients should arrange supplementary insurance if need be.
5. Liability Insurance
Limited insurance is held by the operator. The client acknowledges and accepts that there may be no policy covering the Company’s liability to its clients for death, injury, damage or loss occurring anywhere in the world. The client also specifically acknowledges that with respect to passenger accident liability cover this cover may be very limited or may not exist at all. The client acknowledges that Paleochora Safari has taken reasonable steps in safeguarding its liability. Although Paleochora Safari does hold various insurances this booking condition states that the client must assume he/she is not covered by Paleochora Safari insurance policy, including all liability insurance, for death, injury, damage or any other loss.
6. Tour and Activity Participation
Clients agree to accept the authority and decisions of the Company’s employees, tour leaders and agents whilst on tour with the Company. If in the opinion of such persons the health, level of fitness or conduct of a client at any time before or after departure appears likely to endanger the safe, comfortable or happy progress of a tour the client may be excluded from all or part of the tour without refund or recompense. In the case of ill health the Company may make such arrangements as it sees fit and recover the costs thereof from the client. If a client commits an illegal act the client may be excluded from the tour and the Company shall cease to have responsibility to/for them. If you are affected by a condition, medical or otherwise, that might affect you or affect other people’s enjoyment or active participation of the tour, you must advise us at the time of booking. No refund will be given for any unused services.
7. If we Change Your Tour or Activity
While Paleochora Safari will use its best endeavors to operate all tours as advertised, reasonable changes in the itinerary may be made where deemed necessary or advisable by Paleochora Safari. Paleochora Safari reserves the right to change any of the facilities, services described in this brochure and/or the website before a booking is made. If a major change is known to us, the client will be told at the time of booking, otherwise Paleochora Safari will inform the client as soon as reasonably possible if there is time before departure. The definition of a major change will depend on the individual tour and circumstances. When a major change is made the client will have the choice of accepting the change of arrangements, purchasing an alternative tour or cancelling the tour and obtaining a full refund.
8. If we Cancel Your Tour or Activity
Paleochora Safari reserves the right to cancel a tour in any circumstances such as force majeure or consolidation and will inform the client as soon as possible. If this happens, Paleochora Safari, upon cancellation, will return all monies paid or offer an alternative tour. Force majeure is war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems or other similar events beyond the control of Paleochora Safari. Consolidation refers to the fact that each tour is dependent upon a minimum number of persons participating. Paleochora Safari is not liable for any penalty charges associated with connecting air fares, in the event of a change to a tour departure time, date or cancellation.
9. Our Responsibility for Your Tour and Activity
Clients bookings are accepted on the understanding that they appreciate the possible risks inherent in adventure activities and that they undertake the tours, treks or expeditions featured in our programs at their own volition. Due to political and cultural differences, as well as generally tougher physical conditions, travel to many areas of the world involves risks other than those we take in our daily lives. Paleochora Safari and the tour operators work with place extreme importance on the safety of clients. It is important, however, that clients realize that they are responsible for making themselves aware (through State Department advisories, Government Tourist Offices and other sources of information) of the risks involved, and are responsible for making their decisions accordingly. No refund will be made for any unused services which are included in the price. Paleochora Safari shall not be liable for any delays, deviations or missions from any tour caused by circumstances beyond its reasonable control, nor for any direct or indirect consequences there to. Paleochora Safari shall not be liable to compensate clients for associated expenses incurred as a result of their booking. Paleochora Safari only acts as an activity based company for the owners, contractors, suppliers of transportation and local operators/agents, and/or other related travel services provided and assumes no liability or responsibility for additional expenses howsoever caused arising directly or indirectly from the actions or omissions of such independent parties, accidents, loss or damage to person or property, delays, transport failures, strikes, war, force majeure, Acts of God etc, over which it has no control. Arrangements so made by Paleochora Safari will be subject to any special terms imposed by the supplier of these services. Paleochora Safari accepts no liability for any action or activity undertaken by the client arranged independently of Paleochora Safari while on tour.